According to some, it is a clear indication that the end is nigh, but the North Carolina Department of Motor Vehicles (DMV) is making strides to become more customer friendly.

The DMV announce this week that it has launched a new feature that should help people from going to a DMV office only to find that the line is out the door.  The new NCDMV office locations page can be found here https://www.ncdot.gov.

The DMV office locations page shows the public the current average wait time at the 115 DMV driver’s license offices across the state. Those who access the page can hover over an icon marking each driver’s license office and a box will pop up with the current walk-in wait time.  The DMV defines the wait time as the current average length of time from check-in until the customer is called to the workstation for service.

DMV Commissioner Wayne Goodwin said in the press release, “I’m very excited about this new tool that will show customers the walk-in wait time at driver license offices so they can make an informed decision on which office to go to, or whether to try again another day. This tool will be most useful in the afternoon when our 115 driver license offices are serving walk-ins only.”

Serving walk-ins only in the afternoon which began at the beginning of May is another effort by the DMV to become more customer friendly.

Starting on May 1, appointments at the DMV driver’s license offices are only available in the mornings. Appointments can be scheduled up to 90 days in advance online at skiptheline.ncdot.gov.

While the afternoons are reserved for walk-in customers only at DMV driver’s license offices, people can also walk-in during the morning hours. Since about 25 percent of the appointments are no-shows, there is a good chance that walk-in customers in the morning can be seen and there is the new wait time tool that will allow potential customers to see just how busy the DMV driver’s license office is.

 

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