The City of Greensboro announced more options for people struggling to pay their bills during the COVID-19 pandemic.

In mid-March, the city stopped shutting off water to customers who hadn’t paid their bills and suspended late fees on past due accounts.

Now the Water Resources Department has announced that customers whose water was shut off for nonpayment before the middle of March can have their water turned back on without paying the overdue bill for the duration of the COVID-19 crisis. People whose water service had already been discontinued for nonpayment should call 336-373-2489 from 7 a.m. to 3 p.m. Monday through Friday to have their water service reconnected.

Payment plans can also be arranged by calling the same number.

The city has asked that if at all possible people refrain from paying their city bills in person. People are asked to pay using a credit card by phone by calling 336-373-4729 or online at

The usual $1 additional charge for paying online or by phone has been temporarily waived.

The payment drop box at the Kitchen Operations Center at 2602 S. Elm-Eugene St. can also be used.

For those who have to pay their bills in person the Washington Street entrance to city hall is open from 7 a.m. to 3 p.m. Monday through Friday for those paying bills only. Other than those paying bills, the building is closed to the public.

Water Resources Director Mike Borchers in a press release stated, “In this unsettling time, Water Resources is glad to give all of our customers peace of mind and reassurance in the water and sewer services we provide. This includes no interruption of service and payment options that allow you to stay safe and stay at home.”

For all the latest information about the City of Greensboro’s response to the COVID-19 crisis you can go to .