Jobs that involve parental rights and child support are notoriously difficult jobs to do, but someone has to do them.

This week Guilford County government announced that Rosanne Wiley-Hayes has been chosen to serve as the new Guilford County Child Support and Court Services Director where she’ll often find herself dealing with children in very unfortunate and difficult situations.

Wiley-Hayes, who knows a thing or two about caring for children because she has three daughters of her own, started in the new critically important job on Monday, April 11.

Wiley-Hayes takes that job after having over 15 years of supervisory and managerial experience in the public and private sectors.  Wiley-Hayes, who once worked in the banking industry, has ten years of experience with the North Carolina Child Support Program and she’s served for ten years as a  board member on the North Carolina Child Support Council.

Guilford County government has made it a point in recent years to choose county directors from the current pool of county employees, under the belief that “Internal promotion ensures continuity of leadership.”

County officials use that phrase a lot, and that overall philosophy is one reason the board chose Mike Halford, Guilford County’s former budget director, as the new county manager after former manager Marty Lawing left that job about two years ago.

Wiley-Hayes has been with Guilford County government for four years, and, prior to that, she worked in a child support program with Forsyth County, where she started 10 years ago.

Right before being named to her new director job, she served as interim director of Child Support/Court Services – a job she was named to November 2021. While working in that capacity, she also continued in her role as Child Support Deputy Director.

“I am extremely grateful for the opportunity to serve in this capacity,” said Wiley-Hayes.  “This department works exceptionally hard to provide quality service to the members of this community and our support partners.” “We are a substantial contributor to the success of Guilford County and the state’s child support program. I am committed to ensuring we maintain that reputation while enhancing the overall experience for all involved.”

Guilford County’s Assistant Manager for Successful People Victor Isler had a lot of very positive things to say about the brand new director.

“Rosanne’s expertise lies in successfully maintaining superior customer, employee relationships and performance management,” he said in a prepared statement. “I also appreciate her vast experience in child support and her ability to lead with such a rich perspective of operations and employee’s needs.  She has managed customer communications and initiatives to improve customer service, satisfaction, and employee retention. Rosanne has established success in effectively interacting with and leading teams to exceed performance goals in a rapidly changing workforce and community.”

According to a county fact sheet routinely put out for new directors, when she’s not working, Wiley-Hayes enjoys spending quality time with her immediate family and elderly parents, for whom she provides care.

She also enjoys reading and singing anytime she can, and, as her lively Facebook page reveals, she’s highly active in local ministry.  She said she is dedicated to “motivating and developing others within and outside the workplace.”