If you live in High Point and can’t pay your water bill or your power bill, don’t fret – you can almost certainly get some relief.
On Tuesday, Sept. 1, the City of High Point announced that it will be working out payment plans with any customers who’ve fallen behind in paying city water or electric bills. This leniency will apply to people who had a bill due date between March 1 through July 31 of this year.
The plan won’t get rid of your balance but it will make paying it a little easier.
The city stated in a Tuesday press release that it understood the financial hardship that many people are now facing, and it’s therefore creating a “COVID Payment Plan” (CPP) for both its residential and commercial customers.
The first installment will be due on Monday, Sept. 21. To avoid disconnection of services and being charged a fee of $25, customers must stay current with their CPP along with their current bill. A current bill is any bill with a final due date from August 3 or later.
If you aren’t able to pay on a plan, you still have options. Those who are struggling can reach out to the following services and organizations for help:
- Guilford County Department of Social Services – (336) 641-3000
- Helping Hands Ministry – (336) 886-7696
- Open Door Ministry – (336) 885-0191
- West End Ministries – (336) 884-1105
- Salvation Army of High Point – (336) 881-5400
Some of those listed above have received extra funding from a federal COVID-19 relief grant program for Guilford County.
If you need to discuss your situation, customer service for the City of High Point is available at (336) 883-3111 Monday through Friday from 7:30 a.m. to 5:30 p.m. and in-person Monday through Friday from 7:30 a.m. to 5 p.m. except for holidays.
Here’s how the payment plan will work: “A new account and account number have been created for residents’ COVID Payment Plan and will only be used for past due balances accrued during Executive order 142 and 124. It will include bills with a due date between March 1, 2020, through July 31, 2020. The past due balances will be totaled and divided by six monthly installments. Customers will receive a monthly notification letter advising the past due amount and the due date for their CPP plan. Customers are encouraged to make separate payments when paying CPP payments and your regular monthly bill.”