At the Thursday, May 15 meeting of the Guilford County Board of Commissioners, the board plans to approve a $256,288 contract with the purpose of providing de-escalation training to the Guilford County Sheriff’s Office.

For the sheriff’s deputies, the training will be conducted by Crisis Consulting Group – a provider that’s approved by the US Department of Justice’s Community Oriented Policing Services (COPS) program.

This two-year initiative will include live, in-person instruction for all sworn deputies as well as for the detention officers in the county’s jails in Greensboro and High Point.

As part of the new program, ten officers will complete what are called “Train the Trainer” courses, which will allow the Sheriff’s Office to continue the training for new hires and offer refresher courses to current staff in coming years.

No county money will be used to fund the training; it will be paid for entirely by a federal grant from the Justice Department.

A key focus of the training will be on alternatives to the use of force, crisis response and tactics for safely handling people who are experiencing mental health or behavioral crises or are particularly emotional during an encounter.

A certified Master Level Instructor with front-line law enforcement experience will lead the Sheriff’s Office’s training sessions, which will cover both beginner and advanced levels.

The de-escalation program is funded through a COPS grant that was accepted by the Guilford County Board of Commissioners in December 2024.

 The contract with Crisis Consulting Group will run from May 2025 through September 30, 2026.

Starting on Thursday, May 15, the Guilford County Sheriff’s Office will begin the comprehensive new training program with the Virginia-based company that will show officers in the field and in the jails how to create safer and more effective outcomes during high-stress encounters.

This initiative is part of a broader national effort supported by the US Department of Justice’s 2024 “Safer Outcomes” grant – which funds de-escalation and crisis response training for law enforcement agencies across the country.

At the heart of the program are specially designed on-location de-escalation training sessions conducted at least ten times over the two-year time period. Each session will accommodate about 50 participants and include both beginner and advanced training sections.

The “Train-the-Trainer” component is an intensive two-and-a-half-day course meant to equip these people to lead future training sessions, helping the Sheriff’s Office sustain the program once the contract period runs out.

The in-house trainers will be certified for one year – with a follow-up four-hour virtual recertification course scheduled to take place the following year to maintain their instructor credentials.

Topics will include things like de-escalating verbal and non-verbal communication strategies, stress management, situational awareness and legal considerations.

Guilford County has the right to terminate the contract – either with or without cause.

County officials say the program reflects a growing emphasis on mental health awareness and responsible policing in the community as well as a desire to bring about practices that are safer for both officers and the public.

Participants will learn practical techniques on how to slow down confrontations, communicate effectively and avoid the use of force when possible. The ultimate goal of the program is to reduce the number of Guilford County Sheriff’s Office incidents that result in physical confrontation or injury to anyone.

This initiative reflects a broader national trend toward addressing mental health challenges within the criminal justice system through training, prevention and a wider use of services provided by community-based organizations.